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Somarus Welcomes You to Our B2B Social Marketing Blog

sm002It's About Establishing Trust, Domain Expertise, and Communication on a Massive Scale

B2B Social Marketing is about using social media to: empower your staff, establish a trust relationship with your clients, and create a viral online, self sustaining, customer community that embraces your brand.  Using social media in a B2B setting is about promoting people (your staff) first and your company second.  B2B marketers often make the mistake of trying to use social media to promote their company first.  Remember social media is about people and the expression of their ideas.

Your articles and comments are welcome.

Marketing Your Staff is Good Business

A B2B social media or marketing strategy is not just about creating content.  It's also about leveraging your staff's social markers and making your staff visible on the web.  The classic mistake B2B marketers not familiar with social media make is that social media marketing is about people, not companies.  If you employ a social media component in your B2B marketing strategy then you need to remember that you are promoting your staff and not your company when working on the tactical elements of the social media strategy.

So how does promoting your staff translate into more sales?

Your sales, marketing, and excutive staff represent a major source of marketing muscle.  By making your staff visible on the web via social networks such as LinkedIn or by providing company sponsored individual blogs you can open up a major new marketing and sales channel.

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William Hooper

William Hooper
Vice President of Sales

  • Industry Expertise: Hardware
  • Key Accounts: Dell, Sony, Salesforce, Nokia, Sprint
  • Languages: English
  • Education: MBA University of Rochester, BA Cornell
  • Major Responsibilities: Pre-Sales Support, Contract Negotiation, Major Accounts
  • Weekly Webinar: N/A
  • Current Affiliations: Somarus, Inc. (since 1789), AMA, Toastmasters, PGA
  • Past Affiliations: IBM, Xerox, Tandem

Francis Lewis

Francis Lewis
National Account Manager

  • Industry Expertise: Industrial Engineering
  • Key Accounts: Chevron, Smart Electronics,Gallagher, Flynn & Co
  • Languages: German, English
  • Education: BS Perdue University
  • Major Responsibilities: Pre-Sales Support, Product Demos, Process Design
  • Weekly Webinar: Using Social Media to Reduce Sales Cycles
  • Current Affiliations: Somarus, Inc. (since 1789),  American Institute of Engineering, Dolphin Club
  • Past Affiliations: C Engineering, Caterpillar

Carter Braxton

Carter Braxton
National Account Manager

  • Industry Expertise: Life Sciences, Bio-Tech
  • Key Accounts: NG Pharma LTD, AIM, Bayer, Roche
  • Languages: Spanish, English
  • Education: BS UC Davis
  • Major Responsibilities: Pre-Sales Support, Product Demos, Large Corporate
  • Weekly Webinar: Web B2B Social Sales Models
  • Current Affiliations: Somarus, Inc. (since 1789), American Marketing Assn, Sierra Club, Commonwealth Club
  • Past Affiliations: US Dept of Agriculture, Genetek

Button Gwinnett

Button Gwinnett
Client Success Manager

  • Industry Expertise: Financial Services, Legal, Acounting
  • Key Accounts: Silicon Bank, Industrial Supply LTD, AIG
  • Languages: Italian, Spanish, English
  • Education: BS UCLA
  • Major Responsibilities: Pre-Sales Support, Product Demos, UI Design, Process Design, SEO, SEM
  • Weekly Webinar: Effective use of social markers in B2B settings
  • Current Affiliations: Somarus, Inc. (since 1789),  American Marketing Assn, eBig, San Francisco SEO Club
  • Past Affiliations: Wells Fargo, Arthur Anderson, Townsend & Crew

Josiah Bartlett

Josiah Bartlett
National Account Manager

  • Industry Expertise: OEM Hardware Sales, Hi-Tech
  • Key Accounts: Apple, SAP, Intelivision, Sun Microsystems
  • Languages: German, English, French
  • Education: MBA University of Chicago, BA Columbia University
  • Major Responsibilities: Pre-Sales Support, Product Demos, Complex RFP Responses, Large Corporate Accounts
  • Weekly Webinar: How to Implement and Maintain Effective Executive Blogs
  • Current Affiliations: Somarus, Inc. (since 1789),  American Marketing Assn, San Francisco Chamber of Commerce, Bay Area Cycling Assn, San Francisco Sailing Assn
  • Past Affiliations: Intel Micro, Inc., AMD

Meet Our Exceptional Account Management Staff

Our versatile Account Management Staff are here to assist you in learning how to leverage social marketing techniques to grow your business. You may use the information below to learn more about our staff. To immediately book a call with any staff member click on his/her Intlelligent Call Scheduling (ICS) icon.

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Josiah Bartlett

National Account Manager

  • ICS
  • SKYPE
  • EMAIL
  • WEB MEET
  • Bio-JB
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Button Gwinnett

Customer Success Manager

  • ICS
  • SKYPE
  • EMAIL
  • WEB MEET
  • Bio
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Carter Braxton

National Account Manager

  • ICS
  • SKYPE
  • EMAIL
  • WEB MEET
  • Bio
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Francis Lewis

National Account Manager

  • ICS
  • SKYPE
  • EMAIL
  • WEB MEET
  • Bio
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William Hooper

Vice President   Sales

  • ICS
  • SKYPE
  • EMAIL
  • WEB MEET
  • Bio




• Pre-Sales Support
• Product Demos
•Complex RFP Responses
• Large Corporate Accounts
Weekly Webinar:  Executive Blogs for Senior Execs

KEY ACCOUNTS:

Apple

SAP
Intelivision
Sun Microsystems

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Josiah Bartlett

National Account Manager

Button Gwinnett

Customer Success Manager

Carter Braxton

National Account Manager

Francis Lewis

National Account Manager

William Hooper

Vice President- Sales

  • ICS
  • Email
  • Skype
  • Web Meet
  • Blog
  • ICS
  • Email
  • Skype
  • Web Meet
  • Blog
  • ICS
  • Email
  • Skype
  • Web Meet
  • Blog
  • ICS
  • Email
  • Skype
  • Web Meet
  • Blog
  • ICS
  • Email
  • Skype
  • Web Meet
  • Blog

LinkedIn: Friend or Foe

Want to learn more about an individual.  Check out their LinkedIn profile. But for marketers concerned about brand identity, customer retention, and sales staff turnover, LinkedIn can be a nightmare.

How much control do you have about your staff’s listings on social networking sites such as LinkedIn?  Do you really want prospective or current customers to find out about your staff on LinkedIn?  And perhaps start using LinkedIn to communicate with your employees. How do you feel about having your competition target current and past employees? What happens when the employee leaves?

You can improve brand awareness, customer retention, and minimize staff turnover issues by taking a few easy steps. Think about:

  • Creating a landing page or blog for each public facing employee. This not only helps your web visibility, but also gives you complete control over content. Add a “learn about our staff” button at appropriate places in your website.
  • Include a clause in your standard employment agreement or policy that states what the employee can publicly post about his/her position with your firm during and after their employment with your firm.
  • Make sure you control and edit your company profile on LinkedIn and other popular social media sites.
  • Keep your employees’ LinkedIn information about their position with your firm to a minimum and make sure the employee directs visitors to your website to learn more about their position with your firm.

Following the above steps, not only ensures your brand positioning, but also turns social media sites into a marketing channel. It may also have the additional benefit of ensuring employees leave on good terms.

B2B Social Media Tactics That Work

Using social media in a B2B setting requires marketers to use techniques that promote individual employees.  Listed below are some of the most effective techniques.

Social Media Tactic Description Key Benefits
Employee Blogs Each employee uses their Working Blog™ to establish credibility and trust with prospects and customers
  • Maximizes free SEO/Web exposure
  • Reduces staff turnover
Intelligent Call Scheduling™ Provides and efficient and measurable way to schedule key interactions with an employee
  • Reduces sales cycles
  • Creates a "trust" relationship
Video Introduction Staff member records a one minute video clip introducing him/herself to the world
  • Establishes immediate credibility for both the company and the employee
  • Reduces sales cycles
  • Opens video distribution channels as marketing vehicles (YouTube).
Rich Media Use Flash and animated PowerPoint slideshows to educate prospects about your products
  • Accelerates staff product training
  • Frees staff to focus on productive relationship based sales and support activities
  • Creates web based marketing channels
Webinars Allow key employees to promote their expertise to a wide audience
  • Efficient use of staff time
  • Reduces sales cycles
  • Reduces support costs

Intelligent Call Scheduling

How often have you found yourself wasting valuable time educating a person about your firm’s product, only to find out it’s just the wrong fit?  Happens all the time.   How many times have you found yourself in an endless game of telephone or email tag.  You simply need a better way to deal with first contact situations.  

Our innovative use of social media techniques eliminates telephone tag and quickly gets two business professionals who don’t know each other to focus on the deal/sale.  Our Intelligent Call Scheduling™ app uses a business executive’s social markers to establish trust and credibility prior to a first meeting.

  • Allow business contacts to immediately schedule a call with you
  • Works for “first contact”, customers, or staff calls
  • Builds immediate trust
  • Supports letting prospects choose their Account Manager
  • Can be use to schedule standard call types (one-on-one webinars, product demos, support calls…)
  • Integrates with your website, blog, or Outlook calendar

Let Prospects Choose Their Account Manager

Time management, efficiency, and establishing trust are critical elements in closing a sale. Your company is probably using the old-fashioned traditional method of processing sales inquiries. Compare the two methods. The Social Marketing method is quicker, more efficient, and has the higher probability of closing the deal.

Traditional Method of Processing Sales Inquiries

Social Marketing Method of Processing Sales Inquiries